隱私政策

Plumeridge Snowsports School operates this store and website, including all related information, content, features, tools, products, and services (collectively referred to as “the Service”) to provide you (the customer) with a complete shopping experience. This Service is powered by Shopify, enabling us to deliver our offerings to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make purchases or transactions through the Service, or otherwise contact us. If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, and disclosure of your personal information, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By using or accessing any part of the Service, you acknowledge the data collection, usage, and disclosure practices described in this Privacy Policy.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you or can be reasonably linked to you or another individual. Personal information does not include anonymous or de-identified data that cannot be used to identify you.

Depending on how you interact with the Service, where you live, and applicable laws, we may collect or process the following categories of personal information (including inferences derived from such information):

Contact Information: Name, address, billing address, shipping address, phone number, and email address.
Financial Information: Credit card, debit card, and bank account numbers, payment card data, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.
Account Information: Username, password, security questions, preferences, and account settings.
Transaction Information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, as well as past transaction history.
Communications with Us: Any information you provide when contacting us, such as through customer support queries.
Device Information: Data about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information: Information about how and when you interact with the Service.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from You: When you create an account, visit or use the Service, contact us, or otherwise provide personal information.
Automatically through the Service: Via your use of our products or services, visits to our website, or through cookies or similar technologies.
From Our Service Providers: When they collect or process information on our behalf.
From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on your interactions with us, we may use your personal information for the following purposes:

To Provide, Customize, and Improve the Service: This includes fulfilling contractual obligations; processing payments; completing orders; remembering preferences; sending account-related notifications; handling purchases, returns, or exchanges; managing your account; arranging shipping; enabling product reviews; and offering a personalized shopping experience. This may involve tailoring the Service based on your personal data.
Marketing and Advertising: To send you marketing and promotional messages via email, SMS, or postal mail; and to serve you online ads based on previous purchases, items added to your cart, or other Service usage.
Security and Fraud Prevention: To verify your account, ensure secure payments and shopping, detect and investigate fraud, illegal activity, or malicious behavior, and to protect public safety and the integrity of the Service. If you create an account, you are responsible for keeping your login credentials secure.
To Communicate with You: For customer support, responding to requests, providing effective services, and maintaining our business relationship.
Legal Reasons: To comply with legal obligations, respond to law enforcement or government requests, engage in legal proceedings, or investigate violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties under legitimate purposes outlined in this policy, including:

To Shopify, vendors, and service providers (e.g., for IT management, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping).
To business and marketing partners for personalized advertising and promotional services based on your activity across different sites and merchants. These partners will use your data according to their own privacy policies. Depending on your location, you may have the right to opt-out of such targeted advertising.
With your consent or instruction, for example, for shipping products or using social media tools or login integrations.
To affiliates or members of our corporate group.
During business transfers, legal obligations, law enforcement requests, legal disputes, or to enforce our terms and protect the rights of users or others.

Relationship with Shopify

This Service is hosted by Shopify, which collects and processes information about your access to and use of the Service in order to deliver and improve the Service. Information you submit may be shared with Shopify and third parties, possibly located outside your country of residence.

Shopify may combine data from your interactions with our store and other merchants to provide enhanced services. Shopify is responsible for handling your data in these cases, including responding to rights requests regarding this data.

To learn more about how Shopify uses your data, or to exercise your rights, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Service may contain links to third-party websites or platforms not operated or controlled by us. You should review their privacy and security policies. We are not responsible for the accuracy or reliability of third-party platforms or how they use your information. Public or semi-public platforms (e.g., social media) may expose shared information to others, and such use is beyond our control unless stated otherwise.

Children’s Information

The Service is not intended for children. We do not knowingly collect personal data from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided personal information, please contact us to request deletion. As of this policy's effective date, we do not knowingly “sell” or “share” (as defined by applicable laws) personal information of individuals under age 16.

Data Security and Retention

While we implement reasonable security measures, no system is entirely secure. Information transmitted to us may not be secure during transit. We advise against sending sensitive information via unsecured channels.

We retain your personal information as long as necessary for account maintenance, service delivery, legal compliance, dispute resolution, or policy enforcement.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information (subject to conditions):

Right to Access/Know what personal information we hold about you.
Right to Deletion of your personal information.
Right to Correction of inaccurate data.
Right to Data Portability, in certain cases, including transferring data to third parties.
Manage Communication Preferences, including unsubscribing from promotional emails (note: transactional emails may still be sent).

You may exercise your rights through specific tools provided in the Service or by contacting us via the details below.

For data processed by Shopify, please visit https://privacy.shopify.com/en to learn more and exercise your rights.

We will not discriminate against you for exercising your data rights. To process your request, we may need to verify your identity. You may designate an authorized agent to act on your behalf; we may require proof of authorization and identity verification before responding.

Complaints

If you have concerns about how we handle your data, you may contact us (details below). Depending on your jurisdiction, you may also appeal our decision or file a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence. For transfers outside the EEA or UK, we use recognized safeguards such as the European Commission’s Standard Contractual Clauses or their UK equivalents, unless the destination is deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this website with the revised “Last Updated” date. Additional notice will be provided as required by law.

Contact Information

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us:

Phone: +852 5951 5040
Email: info@plumeridgesnowsports.com
Address:
RM 1904, 19/F, Tong Chun Commercial Building,
Dundas Street, Mong Kok, Hong Kong

Name of Business/Corporation: SPORTSLAB GROUP LIMITED